There are actually laws that revolve around how business owners have to react when someone wishes to enter their establishment with a service animal. These are laws that have been established by the federal government in order to protect the rights of individuals that use a service animal to assist them in their daily life tasks. It is important for businesses to know the law as well as those that have a service animal.
A service animal is generally defined as an animal that has been trained to assist someone with a disability. Their training should be directly related to the disability that they have. This is typically done by organizations with the necessary experience to be sure the animal is trained properly and fully.
It is important for business owners and the public in general to remember that a service animal is actually working when they are out and about. They are not a pet and should not be treated as one. They need to remain focused so that they can assist their owner as is needed without distraction.
Business owners are allowed to inquire about the service animal, but they can’t require the individual to provide documentation that proves that the animal in fact is certified as a service animal. That would break laws that have been set forth by the Americans with Disabilities Act, especially those in regards to business immigration. They also are not allowed to ask the individual to justify their need for a service animal or to describe their disability.
There are only two questions that a business owner is allowed to ask in regards to the service animal. The first question that they can ask is whether or not the dog is a service animal that is being used due to a disability. They can also ask what tasks or work the dog has been trained to perform. It is important to note that they are not allowed to ask for the dog to perform their work or task for them.
There may be more regulations depending on the state. Each state must comply with the federal laws regarding service animals, but they also can add additional criteria to benefit those with disabilities. Each state may have different laws that are more broad so it is ideal to learn about any additional regulations where you reside.
Service animals to a great deal to improve the quality of life for those that have a disability. It is essential that business owners take the time to understand the laws so that they do not infringe on the rights of those that may enter their establishment with a service animal.